Warranty Policy

Thank you for choosing Rosana! We stand by the quality and craftsmanship of our products. This Warranty Policy is designed to ensure your peace of mind.

Last update: 2025-07-04

Rosana provides a limited warranty to the original purchaser (“You”) covering defects in materials and workmanship under normal installation, use, and maintenance. This warranty applies only to new Rosana products purchased from rosanashop.com.

Rosana products come with varying warranty periods for different components. The typical warranty terms are as follows:

• Shower Faucet Body and Cartridge: 3-Year Limited Warranty from the date of purchase.
• Bathroom Faucet Body and Cartridge: 3-Year Limited Warranty from the date of purchase.
• Shower Hoses, Handheld Showers, Rain Shower Heads, and Other Accessories: 3-Year Limited Warranty from the date of purchase.
• Finish: 2-Year Limited Warranty from the date of purchase, covering manufacturing defects such as peeling, rust, or fading.

Please Note: All warranty periods are calculated from the purchase date on your original proof of purchase.

This limited warranty exclusively covers manufacturing defects in materials and workmanship. If a product proves to have such defects within the warranty period, Rosana will, at its sole discretion, repair or replace the defective part or product free of charge. If repair or replacement isn’t feasible, we might offer a refund of equivalent value.

This warranty doesn’t extend to:

• Normal Wear and Tear: For example, regular wear of expendable parts like washers, O-rings, or filters.
• Improper Installation: Damage resulting from not following the installation instructions provided with the product.
• Abuse or Misuse: Damage caused by accident, misuse, abuse, neglect, improper operation, alteration, or unauthorized repairs.
• Improper Maintenance: Damage to the finish from using abrasive cleaners, chemicals, or incorrect maintenance methods.
• Environmental Factors: Damage due to water quality issues (like hard or corrosive water), freezing, extreme temperatures, acts of God (such as earthquakes, fires, floods), or any environmental conditions outside the product’s designed specifications.
• Non-Rosana Products: Products, parts, or accessories not manufactured or sold by Rosana.
• Non-Original Parts: Using non-original Rosana parts or unauthorized service.
• Commercial Use: Products used in commercial, institutional, or other non-residential applications, unless explicitly stated otherwise.
• Secondhand Purchases: Products bought from unauthorized dealers or as a secondhand item.

If you believe your product has a defect covered by this warranty, please follow these steps:

1. Gather Proof of Purchase: You’ll need a valid proof of purchase, like an order number, invoice copy, or receipt, to confirm the purchase date.
2. Describe the Issue: Provide a detailed description of the problem you’re experiencing, including when it occurred, how often, and its specific symptoms.
3. Provide Visual Evidence: Please include clear digital photos or a short video showing the defect and its location on the product.
4. Contact Us: Reach out to our customer support team via:
   • Email: info@rosanashop.com
   • Website Contact Us Page: https://www.rosanashop.com/contact-us/ Please include your order number, problem description, and visual evidence in your email.

Our team will review the information you provide and guide you through the next steps. Please don’t disassemble or return the product without our clear instructions.

• This warranty is exclusive and takes the place of all other warranties, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.
• Rosana isn’t liable for any incidental, special, or consequential damages arising from product defects, including but not limited to labor charges, costs for removal or reinstallation, or loss of product use.
• Some jurisdictions don’t allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to You.

We reserve the right to update this warranty policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We recommend you review this policy periodically for the latest information.

If you have any questions about this Warranty Policy, please contact us by email at: info@rosanashop.com.