Here Is The Most Frequently Asked Questions.
We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily.
If you don’t find your question here, please feel free to contact us
About Rosana
Rosana is a distinguished sub-brand of Jiangmen Anmei Industrial Co., Ltd., a leading industrial powerhouse headquartered in ChinaWe aim to bring beauty, comfort, and lasting value to your bathroom.
Absolutely! We take your privacy very seriously. Your information is safe with us. We use the latest security measures like encryption to protect your data while it’s being transmitted. We don’t store your credit card information.
We’re committed to protecting your privacy. You can read more about how we handle your information in our Privacy Policy ».
Need a hand? We’re here for you!
You can email us directly at services@rosanashop.com
Yes, we offer custom manufacturing solutions for bulk orders. Our team works closely with clients to develop products that meet their specific requirements, from design to final production.
Quality assurance is our top priority. We follow strict quality control processes, from sourcing raw materials to final product testing. Our factory is also certified with ISO9001, ensuring international quality standards.
Sustainability is integral to our operations. We employ eco-friendly manufacturing processes, minimize waste, and continuously work on reducing our environmental impact
Order & Payment
If you need to modify or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations for orders that have already been processed for shipping.
You should receive an order confirmation email within a few minutes of successfully placing your order. Please check your spam folder if you don’t see it.
Yes, absolutely. We use industry-leading encryption technology (SSL) to ensure that your payment information is protected and secure during the checkout process.
You can easily purchase Rosana products directly from our website. Simply browse our product categories, add your desired items to your shopping cart, and proceed to our secure checkout.
We accept most major credit cards, including Visa & Mastercard as well as PayPal.
Shipping & Delivery
Our shipping partners provide standard insurance coverage. Please contact us if you have concerns about high-value items
In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer support team immediately. Provide your order number and photos of the damage if applicable. We will work with you to resolve the issue and arrange for a replacement or refund.
No, currently we only ship within the United States.
You can usually expect your order to arrive within 5-7 business days for standard shipping within the US. Delivery time depends on your region.
Most orders ship within 2 business days of being placed.
You’ll receive an email confirmation with your tracking information once your order has shipped.
1. You will receive your tracking number by email 2 business days after your order has been dispatched.
2. Go click here and enter your tracking number and press the track button. You will then see the progress of your package.
If you have any issues tracking your parcel, please email info@rosanashop.com
We offer standard shipping for all orders.
We offer free standard shipping on all orders over $100 within the contiguous United States. For orders under $100 or shipping to other locations, shipping costs are calculated based on your order total and delivery address during checkout.
Product Features & Compatibility
Body jets are small spray nozzles installed in the shower wall. They provide targeted streams of water that can be used for a hydro-massage, helping to relieve muscle tension and provide a stimulating shower experience.
Different spray patterns offer varied experiences:
- Rainfall: Provides a gentle, wide coverage mimicking rain.
- Waterfall: Offers a stronger, cascading flow.
- Massage: Concentrated, pulsating streams for muscle relief.
- Aerated: Mixes air with water for a soft, bubbly feel.
- Jet: A strong, focused stream. Product descriptions will detail the specific patterns offered.
Our products are designed to be compatible with American standard plumbing systems. However, it’s always best to check the technical specifications for inlet/outlet connection sizes and consult with a plumber if you have an older or non-standard plumbing setup.
Each product has specific recommended water pressure requirements listed in the technical specifications. Please check the product page or installation instructions for the compatible water pressure range.
Rosana products are crafted with care, often incorporating Italian design principles and potentially manufacturing processes. Our products are designed and manufactured in China to the highest standards.
Our design philosophy is to blend the tranquility of nature with modern luxury and Italian elegance. We focus on clean lines, premium materials, and designs that enhance both the look and feel of your bathroom space.
For the best performance, we recommend a minimum water pressure of 30 PSI
- Regular wiping: After each shower, quickly wipe down your fixtures with a soft cloth to remove any water spots or soap scum. This simple step can prevent buildup.
- Mild cleaner: For a deeper clean, use a mild bathroom cleaner and a soft cloth or sponge. Avoid abrasive cleaners or scrubbing pads that could scratch the finish.
- Vinegar solution: For stubborn mineral deposits, try soaking a cloth in white vinegar and wrapping it around the fixture. Let it sit for a while, then rinse thoroughly.
Yes, we stand behind the quality of our products.
Most of our shower fixtures come with a limited lifetime warranty against manufacturing defects.
You can find the specific warranty details for each product on its product page.
Absolutely! Many of our shower fixtures are designed to be compatible with low-flow systems.
If you’re unsure about compatibility, feel free to contact our customer service team for assistance.
To provide a excellent experience for our customer, our shower head is large flow rate.
We use high-quality materials to ensure durability and longevity. Brass material for the shower valve, and some accessories are made of stainless steel or plastic.
We specialize in manufacturing a wide range of products, including faucets, showers, and bathroom accessories. Each product is made with the highest quality standards and tailored to meet the needs of our diverse clientele.
Maintenance & Care
Beyond regular cleaning, most Rosana products require minimal maintenance. Checking for leaks or loose connections periodically is always a good practice for any plumbing fixture.
Avoid using abrasive sponges, harsh chemicals, ammonia-based cleaners, or polishing compounds. Do not use tools that could scratch the surface. Always test a cleaning product in an inconspicuous area first.
Regular cleaning with a soft cloth and mild soap is key. Avoid letting water spots or soap residue sit on the surface for extended periods. Always rinse and dry after cleaning.
Use only mild, non-abrasive cleaning agents. Harsh chemicals, acids, alcohol-based cleaners, and abrasive materials can damage the finish and should be avoided.
To maintain the brushed gold finish, gently clean it regularly with a soft cloth and mild soap or a non-abrasive cleaner specifically designed for bathroom fixtures. Rinse thoroughly and dry with a soft cloth to prevent water spots. Avoid harsh chemicals, abrasive cleaners, or scouring pads.
Returns & Warranty
To submit a warranty claim, please contact our customer support team with your order number, a description of the issue, and supporting photos or videos if possible. They will guide you through the warranty claim process.
Our warranty typically covers defects in materials and workmanship under normal use. It does not cover damage caused by improper installation, misuse, neglect, or normal wear and tear.
Yes, all Rosana products are covered by a warranty.
The standard warranty period for Rosana products is 3 years. Please check the specific product page or warranty documentation for details on your item’s warranty.
Yes, the customer is responsible for return shipping costs unless the item is defective or incorrect.
Please refer to our full return policy for details.
To request a return or exchange, please contact our customer support team within the 15-day return window. They will provide you with return authorization and instructions.
We offer a 15-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 15 days of delivery.
Please click here to see our refund policy ».
