Here Is The Most Frequently Asked Questions.
We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily.
If you don’t find your question here, please feel free to contact us
About Rosana
Rosana is a distinguished sub-brand of Jiangmen Anmei Industrial Co., Ltd., an advanced faucet manufacturer in China.
At Rosana, we meticulously combine sophisticated design with precision manufacturing to deliver truly high-quality products that elevate your bathroom space.
Leveraging our parent company’s state-of-the-art facilities and profound engineering knowledge in China, we ensure every Rosana shower system meets the rigorous standards of durability, performance, and refined aesthetics that discerning homeowners in the US market expect.
Absolutely! We take your privacy very seriously. Your information is safe with us. We use the latest security measures like encryption to protect your data while it’s being transmitted. We don’t store your credit card information.
We’re committed to protecting your privacy. You can read more about how we handle your information in our Privacy Policy ».
Need a hand? We’re here for you!
Call us:
+1 302-329-8682
Mon-Fri: 9:00 AM-6.00 PM (PST)
Call us:
+86 18127502706
Mon-Fri: 9:00 AM-6.00 PM (UTC+8)
Email us:
info@rosanashop.com
Quality assurance is our top priority. We follow strict quality control processes, from sourcing raw materials to final product testing. Our factory is also certified with ISO9001, ensuring international quality standards.
Sustainability is integral to our operations. We employ eco-friendly manufacturing processes, minimize waste, and continuously work on reducing our environmental impact
Order & Payment
For all orders shipped within the United States, Rosana does not collect sales tax on our products.
The price you see displayed on our product pages and in your shopping cart is the final price for the item(s) itself. With our complimentary shipping and no sales tax collected, you can enjoy a straightforward purchase with no hidden fees or unexpected charges at checkout.
If you wish to cancel or modify your order before it has shipped, please contact us immediately at info@rosanashop.com.
We will not charge additional handling fees and will provide a full refund. Once the product has been shipped, the standard return policy will apply.
You should receive an order confirmation email within a few minutes of successfully placing your order. Please check your spam folder if you don’t see it.
Yes, absolutely. We use industry-leading encryption technology (SSL) to ensure that your payment information is protected and secure during the checkout process.
You can easily purchase Rosana products directly from our website. Simply browse our product categories, add your desired items to your shopping cart, and proceed to our secure checkout.
We accept PayPal and major credit cards, including Visa, Mastercard, American Express, and Discover.
Shipping & Delivery
Our shipping partners provide standard insurance coverage. Please contact us if you have concerns about high-value items
We sincerely apologize if your order is unexpectedly damaged or lost during transit. Please refer to the guidelines below, and we will assist you in resolving the issue:
1. Shipping Damage:
- If your item arrives with visible shipping damage (e.g., to the outer box or the product itself upon unboxing), you must contact us within 5 business days of receiving your package.
- Please email our Customer Service team immediately at info@rosanashop.com with your order number and clear photos of the packaging and damage.
2. Manufacturing Defects/Operational Damage:
- If you discover a manufacturing defect or the item is operationally damaged (the system will not work) within the 15-day return period, please contact us immediately at info@rosanashop.com.
3. Lost Orders:
- If you suspect your order has been lost in transit, please contact our customer support team as soon as possible.
No, currently we only ship within the United States.
Generally, it takes 2-3 business days for processing after receiving your order.
The estimated transit days are 4-7 business days. Actual delivery dates may vary due to various factors, including shipping delays and weather conditions.
So, most standard orders for parcel delivery arrive within 6-10 business days. For more details, please see our Shipping Policy.
Most orders ship within 2-3 business days of being placed.
For more information, please refer to our shipping policy.
Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
For the exact locations of your shipment, please track your items by checking the tracking number on the carrier’s official website.
We offer standard free shipping on all orders. (Only delivery in the United States)
Product Features & Compatibility
Body jets are small spray nozzles installed in the shower wall. They provide targeted streams of water that can be used for a hydro-massage, helping to relieve muscle tension and provide a stimulating shower experience.
Different spray patterns offer varied experiences:
- Rainfall: Provides a gentle, wide coverage mimicking rain.
- Waterfall: Offers a stronger, cascading flow.
- Massage: Concentrated, pulsating streams for muscle relief.
- Aerated: Mixes air with water for a soft, bubbly feel.
- Jet: A strong, focused stream. Product descriptions will detail the specific patterns offered.
Our products are designed to be compatible with American standard plumbing systems. However, it’s always best to check the technical specifications for inlet/outlet connection sizes and consult with a plumber if you have an older or non-standard plumbing setup.
Rosana products are designed and manufactured in China, meeting high-quality standards to ensure outstanding quality and craftsmanship. Our design concept draws on diverse global aesthetic inspirations, aiming to create both beautiful and practical bathroom solutions
Our design concept is to integrate the serenity of nature with modern luxury and timeless elegance. We focus on simple lines, high-quality materials, and designs that enhance the look and feel of your bathroom space.
The recommended water pressure for shower systems typically falls between 40 and 60 psi (pounds per square inch).
- Regular wiping: After each shower, quickly wipe down your fixtures with a soft cloth to remove any water spots or soap scum. This simple step can prevent buildup.
- Mild cleaner: For a deeper clean, use a mild bathroom cleaner and a soft cloth or sponge. Avoid abrasive cleaners or scrubbing pads that could scratch the finish.
- Vinegar solution: For stubborn mineral deposits, try soaking a cloth in white vinegar and wrapping it around the fixture. Let it sit for a while, then rinse thoroughly.
Yes, we stand behind the quality of our products. Rosana offers a limited warranty covering manufacturing defects. While many of our products feature a 3-year warranty on the body and cartridge, some components like the finish may have a different duration, such as 1 year. Please refer to our full Warranty Policy for complete details on specific terms, coverage, and how to submit a claim
Our shower heads are designed for optimal performance while adhering to efficiency standards. The specific flow rate (GPM – Gallons Per Minute) for each shower head model is display in its specifications section on the product page, typically is 2.5 GPM, to comply with US regulations.
We use high-quality materials to ensure durability and longevity. Brass material for the shower valve, and some accessories are made of stainless steel or plastic.
Maintenance & Care
Beyond regular cleaning, most Rosana products require minimal maintenance. Checking for leaks or loose connections periodically is always a good practice for any plumbing fixture.
Avoid using abrasive sponges, harsh chemicals, ammonia-based cleaners, or polishing compounds. Do not use tools that could scratch the surface. Always test a cleaning product in an inconspicuous area first.
Regular cleaning with a soft cloth and mild soap is key. Avoid letting water spots or soap residue sit on the surface for extended periods. Always rinse and dry after cleaning.
Use only mild, non-abrasive cleaning agents. Harsh chemicals, acids, alcohol-based cleaners, and abrasive materials can damage the finish and should be avoided.
To maintain the brushed gold finish, gently clean it regularly with a soft cloth and mild soap or a non-abrasive cleaner specifically designed for bathroom fixtures. Rinse thoroughly and dry with a soft cloth to prevent water spots. Avoid harsh chemicals, abrasive cleaners, or scouring pads.
Returns & Warranty
To submit a warranty claim, please contact our customer support team with your order number, a description of the issue, and supporting photos or videos if possible. They will guide you through the warranty claim process.
- Our warranty exclusively covers manufacturing defects in materials and workmanship. If a product proves to have such defects within the warranty period, Rosana will, at its sole discretion, repair or replace the defective part or product free of charge. If repair or replacement isn’t feasible, we might offer a refund of equivalent value.
- This warranty doesn’t extend to:
- Normal Wear and Tear: For example, regular wear of expendable parts like washers, O-rings, or filters.
- Improper Installation: Damage resulting from not following the installation instructions provided with the product.
- Abuse or Misuse: Damage caused by accident, misuse, abuse, neglect, improper operation, alteration, or unauthorized repairs.
- Improper Maintenance: Damage to the finish from using abrasive cleaners, chemicals, or incorrect maintenance methods.
- Environmental Factors: Damage due to water quality issues (like hard or corrosive water), freezing, extreme temperatures, acts of God (such as earthquakes, fires, floods), or any environmental conditions outside the product’s designed specifications.
- Non-Rosana Products: Products, parts, or accessories not manufactured or sold by Rosana.
- Non-Original Parts: Using non-original Rosana parts or unauthorized service.
- Secondhand Purchases: Products bought from unauthorized dealers or as a secondhand item.
Yes, all Rosana products are covered by a limited warranty against manufacturing defects. Our standard warranty on product bodies and cartridges is 3 years, but please note that the finish typically has a 1-year warranty. For comprehensive information regarding your product’s specific warranty terms, please visit our Warranty Policy page
- Customer Responsibility: If the return is initiated by the buyer for reasons such as personal preference (buyer’s remorse) or ordering the wrong item/color, the buyer is responsible for the return shipping fees.
- Rosana’s Responsibility: If the return is due to an issue on our end, such as incorrect items, quality problems, or items damaged upon arrival, Rosana will bear the return shipping fee. We will provide you with a pre-paid return shipping label in such cases.
- No Additional Handling Fee: We do not charge any additional handling fees for returns.
Please refer to our full return policy for details.
- To request a return, please contact our customer support team within the 15-day return window. They will provide you with return authorization and instructions.
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item for a refund, and then place a new order for the desired item.
Please refer to see our refund & return policy ».
