What should I do if my order is damaged or lost during shipping?

If your item arrives damaged, defective, or you received the wrong item, you must contact our Customer Service team at info@rosanashop.com within 48 hours of receipt. Please provide your order number and clear photos of the issue. For complete details, please refer to our [Refund & Returns Policy].

If you suspect your order has been lost in transit, please contact us immediately for assistance.