Shipping Policy

Who We Are
Rosanashop.com (“we,” “us,” or “our”) operates the website www. celfstore.nl (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs:
– Free Shipping: We offer free shipping on all orders.

Shipping Range:
– Delivery Area: We currently ship within United states of America
– Future Expansion: We are considering expanding our delivery areas.

Order Processing Time:
– Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
– The cut-off time for same-day order processing is 2:00 PM PST (Pacific Standard Time). Orders received after this time will be processed on the next business day.
– Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time:
– Estimated Delivery: Orders typically arrive within 2-5 business days after processing, depending on the destination.

Shipping Process:
– Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
– Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items:
– Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
– Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns:
– Returns Policy: For detailed return instructions, please refer to our https://www.rosanashop.com/refund-and-returns/

Contact Us:
If you have questions or concerns about this Shipping Policy, please contact us:

– Email: info@rosanashop.com

– Phone: +1 302-329-8682

– Address: 14107 Brighton Avenue, Gardena, CA, 90249,US

Customer Service: Mon-Fri: 9:00 AM-6.00 PM (UTC+8)