Here Is The Most Frequently Asked Questions.
We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily.
If you don’t find your question here, please feel free to contact us
About Rosana
Rosana is a sub-brand of Jiangmen Anmei Industrial Co., Ltd., a faucet manufacturer based in China. We focus on combining modern design with established manufacturing processes to offer bathroom fixtures directly to the US market. Our approach is to manage the production from material selection to final assembly, drawing upon the engineering knowledge of our parent company.
Absolutely! We take your privacy very seriously. Your information is safe with us. We use the latest security measures like encryption to protect your data while it’s being transmitted. We don’t store your credit card information.
We’re committed to protecting your privacy. You can read more about how we handle your information in our Privacy Policy ».
You can reach our customer service team through the following channels. Please note that our primary business operations are based in China.
Email (Recommended):
info@rosanashop.com
(We strive to answer all inquiries within 24 business hours)
Primary Business Line (China):
+86-18127502706
US Customer Service Line:
+1 (323) 918-8993
(Available Mon-Fri, 9:00 AM – 6:00 PM PST)
Our approach to quality is based on overseeing the entire production process. This includes several key stages:
- Material Selection: We source raw materials, such as solid brass and 304 stainless steel, from our network of suppliers for use in our products.
- In-Process Checks: Quality checks are integrated at multiple stages of production, from casting and machining to the finishing process.
- Final Inspection: Before packaging, each unit undergoes a final inspection which includes a water pressure test to check for leaks, a functional test of its components, and a visual inspection of the finish.
Our factory operations focus on sustainability by working to minimize waste and reduce our environmental impact through established manufacturing processes.
Order & Payment
If you wish to cancel or modify your order before it has shipped, please contact us immediately at info@rosanashop.com.
We will not charge additional handling fees and will provide a full refund. Once the product has been shipped, the standard return policy will apply.
You should receive an order confirmation email within a few minutes of successfully placing your order. Please check your spam folder if you don’t see it.
Yes, absolutely. We use industry-leading encryption technology (SSL) to ensure that your payment information is protected and secure during the checkout process.
You can easily purchase Rosana products directly from our website. Simply browse our product categories, add your desired items to your shopping cart, and proceed to our secure checkout.
We accept PayPal and major credit cards, including Visa, Mastercard, American Express, and Discover.
Shipping & Delivery
Our shipping partners provide standard insurance coverage. Please contact us if you have concerns about high-value items
If your item arrives damaged, defective, or you received the wrong item, you must contact our Customer Service team at info@rosanashop.com within 48 hours of receipt. Please provide your order number and clear photos of the issue. For complete details, please refer to our [Refund & Returns Policy].
If you suspect your order has been lost in transit, please contact us immediately for assistance.
No, currently we only ship within the United States.
Generally, it takes 1-2 business days for processing after receiving your order.
The estimated transit days are 2-5 business days. Actual delivery dates may vary due to various factors, including shipping delays and weather conditions.
So, most standard orders for parcel delivery arrive within 3-7 business days. For more details, please see our Shipping Policy.
Most orders ship within 1-2 business days of being placed.
For more information, please refer to our shipping policy.
Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
For the exact locations of your shipment, please track your items by checking the tracking number on the carrier’s official website.
We offer standard free shipping on all orders. (Only delivery in the United States)
Product Features & Compatibility
Body jets are small spray nozzles installed in the shower wall. They provide targeted streams of water that can create a hydro-massage sensation for a stimulating shower experience.
Different spray patterns offer varied experiences:
- Rainfall: Provides a gentle, wide coverage mimicking rain.
- Waterfall: Offers a stronger, cascading flow.
- Massage: Concentrated, pulsating streams for a focused, massaging sensation.
- Aerated: Mixes air with water for a soft, bubbly feel.
- Jet: A strong, focused stream. Product descriptions will detail the specific patterns offered.
Our products are designed to be compatible with American standard plumbing systems. However, it’s always best to check the technical specifications for inlet/outlet connection sizes and consult with a plumber if you have an older or non-standard plumbing setup.
Rosana products are designed and manufactured in China, according to our established quality and craftsmanship standards.
Our design concept is to integrate the serenity of nature with modern aesthetics. We focus on simple lines, durable materials, and designs that enhance the look and feel of your bathroom space.
The recommended water pressure for shower systems typically falls between 40 and 60 psi (pounds per square inch).
- Regular wiping: After each shower, quickly wipe down your fixtures with a soft cloth to remove any water spots or soap scum. This simple step can prevent buildup.
- Mild cleaner: For a deeper clean, use a mild bathroom cleaner and a soft cloth or sponge. Avoid abrasive cleaners or scrubbing pads that could scratch the finish.
- Vinegar solution: For stubborn mineral deposits, try soaking a cloth in white vinegar and wrapping it around the fixture. Let it sit for a while, then rinse thoroughly.
Yes, we stand behind the quality of our products. Rosana offers a limited warranty covering manufacturing defects. While many of our products feature a 3-year warranty on the body and cartridge, some components like the finish may have a different duration, such as 1 year. Please refer to our full Warranty Policy for complete details on specific terms, coverage, and how to submit a claim
The specific flow rate (GPM – Gallons Per Minute) for each shower head is displayed in its specifications section on the product page, and is designed to comply with US regulations (typically 2.5 GPM).
Our fixtures are made from a variety of materials selected for their suitability in bathroom environments. The main valve is typically made from brass, while other accessories may use stainless steel or ABS plastic. Specific materials for each product are listed on its product page.
Maintenance & Care
Beyond regular cleaning, most Rosana products require minimal maintenance. Checking for leaks or loose connections periodically is always a good practice for any plumbing fixture.
Avoid using abrasive sponges, harsh chemicals, ammonia-based cleaners, or polishing compounds. Do not use tools that could scratch the surface. Always test a cleaning product in an inconspicuous area first.
Regular cleaning with a soft cloth and mild soap is key. Avoid letting water spots or soap residue sit on the surface for extended periods. Always rinse and dry after cleaning.
Use only mild, non-abrasive cleaning agents. Harsh chemicals, acids, alcohol-based cleaners, and abrasive materials can damage the finish and should be avoided.
To maintain the brushed gold finish, gently clean it regularly with a soft cloth and mild soap or a non-abrasive cleaner specifically designed for bathroom fixtures. Rinse thoroughly and dry with a soft cloth to prevent water spots. Avoid harsh chemicals, abrasive cleaners, or scouring pads.
Returns & Warranty
To submit a warranty claim, please contact our customer support team with your order number, a description of the issue, and supporting photos or videos if possible. They will guide you through the warranty claim process.
- Our warranty exclusively covers manufacturing defects in materials and workmanship. If a product proves to have such defects within the warranty period, Rosana will, at its sole discretion, repair or replace the defective part or product free of charge. If repair or replacement isn’t feasible, we might offer a refund of equivalent value.
- This warranty doesn’t extend to:
- Normal Wear and Tear: For example, regular wear of expendable parts like washers, O-rings, or filters.
- Improper Installation: Damage resulting from not following the installation instructions provided with the product.
- Abuse or Misuse: Damage caused by accident, misuse, abuse, neglect, improper operation, alteration, or unauthorized repairs.
- Improper Maintenance: Damage to the finish from using abrasive cleaners, chemicals, or incorrect maintenance methods.
- Environmental Factors: Damage due to water quality issues (like hard or corrosive water), freezing, extreme temperatures, acts of God (such as earthquakes, fires, floods), or any environmental conditions outside the product’s designed specifications.
- Non-Rosana Products: Products, parts, or accessories not manufactured or sold by Rosana.
- Non-Original Parts: Using non-original Rosana parts or unauthorized service.
- Secondhand Purchases: Products bought from unauthorized dealers or as a secondhand item.
Yes, all Rosana products are covered by a limited warranty against manufacturing defects. Our standard warranty on product bodies and cartridges is 3 years, but please note that the finish typically has a 1-year warranty. For comprehensive information regarding your product’s specific warranty terms, please visit our Warranty Policy page
Yes. For general returns under our 30-day return policy, the customer is responsible for all return shipping costs.
The only exception is if an item is returned because it was damaged, defective, or incorrect upon arrival. In those specific cases, Rosana will provide a prepaid return shipping label. Please see our full [Refund & Returns Policy] for details.
You can request a return for any eligible item within 30 days of delivery. To initiate a return, please contact our customer support team at info@rosanashop.com. They will provide you with a Return Merchandise Authorization (RMA) and instructions.
For exchanges, the easiest method is to return the original item for a refund and place a new order. Please refer to our [Refund & Returns Policy] for the complete process.
