Privacy policy

Last update: 2025-09-09

Welcome to rosanashop.com (the “Site”). This Site is operated by Jiangmen Anmei Industrial Co., Ltd. (“Company”, “we”, “our”, “us”), the parent company of the Rosana brand. We are committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, share, and protect your information when you, as a user in the United States, visit or make a purchase from our Site.

The data controller responsible for your personal information is Jiangmen Anmei Industrial Co., Ltd., a company registered in China.

We collect information that you voluntarily provide to us and information that is automatically collected when you use our site.

• Information You Provide: When you place an order, create an account, subscribe to our newsletter, or contact us, you may provide us with personal information, including:
  • Identifiers: Your name, email address, mailing address, and phone number.
  • Commercial Information: Records of products you purchase or consider purchasing.
• Information Collected Automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
  • Internet Activity: Your IP address, browser type, operating system, and pages you view on our site.
  • Cookies and Similar Technologies: We use cookies to remember the items in your shopping cart, save your preferences for future visits, and compile aggregate data about site traffic to improve your experience. For more details, see our “Cookies” section below.

We use the information we collect for various business purposes, including:

• To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and updates.
• To Improve Our Services: To analyze how our website is used, improve our site’s design and product offerings, and enhance your shopping experience.
• To Provide Customer Support: To respond to your inquiries, resolve issues, and provide support.
• For Marketing and Communications: To send you periodic emails about your order. With your consent, we may also send you occasional news about our company, new products, or special promotions. You can opt-out of marketing emails at any time by following the unsubscribe link in the email.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our business and serving you, such as:

• Payment Processors: To securely process your payments. Our payment partners include PayPal, which processes all credit card transactions.
• Shipping Carriers: To deliver your orders.
• Technology Partners: Who help us operate and maintain our website.

These third parties are contractually obligated to keep your information confidential and are only permitted to use it for the specific services they provide on our behalf.

We may also release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

As a company based in China serving customers in the United States, we may transfer, store, and process your personal information outside of the country in which you reside, including in China where our central operations are located.

We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed. These measures include implementing appropriate contractual clauses and security practices with our third-party partners.

We are committed to protecting your information. We implement a variety of industry-standard security measures to maintain the safety of your personal information.

• All sensitive and credit information you supply is transmitted via Secure Socket Layer (SSL) technology and encrypted.
• All credit card transactions are processed through a secure gateway provider (such as PayPal). Your credit card information is not stored on our servers after the transaction is complete.
• While we take reasonable measures to protect your information, please be aware that no security system is impenetrable. You are also responsible for maintaining the security of your account, including choosing a strong password and keeping it confidential.

Yes, we use cookies. Cookies are small files that a website transfers to your computer’s hard drive through your web browser. They enable our site to recognize your browser and remember certain information.

We use cookies to:

• Remember and process the items in your shopping cart.
• Understand and save your preferences for future visits.
• Analyze site traffic and user interaction using services like Google Analytics. This helps us understand website trends without identifying individual visitors.

You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. If you disable cookies, some features of our site may not function properly. However, you can still place orders by contacting our Customer Service at info@rosanashop.com.

You may have certain privacy rights depending on your jurisdiction. For our customers in the United States, these rights may include:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correct: You have the right to request that we correct any inaccurate information.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact our Data Privacy team using the contact information provided in Section 11 below.

Our website may contain links to other sites. These third-party sites have separate and independent privacy policies. We are not responsible for the content and activities of these linked sites but welcome any feedback about them.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us. As the data controller, all inquiries should be directed to:

• Company Name: Jiangmen Anmei Industrial Co., Ltd.
• Address: No.2, Yexing 3rd road, Xinhui, Jiangmen, Guangdong, 529100, China
• Phone: +86-18127502706
• Email: info@rosanashop.com